Relationship between front office and housekeeping department

Hotel Housekeeping: Housekeeping and Front Office Department

relationship between front office and housekeeping department

Describe the front office relationship with other departments within the hotel Overall, effective communication among housekeeping department and front office. Housekeeping's primary communication takes place with the front office and engineering departments A strong relationship must exist with. The Housekeeping Department is one of the busiest sections in the hotel as far II- INTER-RELATIONSHIP BETWEEN HOUSEKEEPING AND FRONT OFFICE.

relationship between front office and housekeeping department

This is a printed document like a form available at the reception counter all the time. Now, the discrepancy report has to be written by the front desk agent and to signed by the shift duty manager or the chief front desk personnel.

  • Housekeeping Co-Ordination with Other Department

Having prepared this report the front desk agent has got to check it physically and after checking the correct status has to be noted down on remarks column of the report for the front office and housekeeping. After checking out of a guest, the reception has to inform housekeeping immediately so that they can make-up the room earlier for the next guest arrival and as soon as the room is ready the housekeeping has to inform the front office too.

Coordination Between Hotel Front Office with Other Departments

In large properties this co-ordination is maintained by electric buttons. Now-a-days most of the star level hotels are computerized with network so that this co-ordination can be maintained through their individual computer terminals.

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Having received the last room status report from housekeeping the night auditor has got to reconcile it with reception rack status. If everything is found in correct position, the night auditor makes some statement though prescribed documents if the system is manual for management information, as follows: Occupancy position Categories of guests whether by reservation or walk—in Categories of local and foreign companies Average room rate, occupancy of the date Month-to-date occupancy Percentage of discounted provided on average Difference between charged rate and the actual rate Month-to-date room sale revenue and so forth.

Night auditor also has to make in-house guest list and copy and distribute them to all concerned departments. Front office cash counter is the center point of collecting whole revenue of hotel. They need to be coordinated with the chief cashier, income auditor, credit department and all the outlets of the hotel, as throughout the whole working day the charge vouchers are coming to the front cash to be charged to guest account and city ledger account.

Then all their bills are posted to respective amount and finally all sales summaries are coming to the counter. Front office cashier receives all kinds of settlements. Cash credit cards Company accounts City ledger payments At night the night auditors will do their night auditing on all the revenue activities of the day. Next morning all the documents will be placed at the table of the concerned person ex-income auditor or credit supervisor.

Every shift of the front office cashier and all the outlets of the hotel make cash remittance to chief cashier. So, the income auditor, credit supervisor, chief cashier, front office cashier, night auditor and all the revenue collecting out let of the hotel need to be co-ordinate with each other.

Housekeeping: Housekeeping Relationship with Front Office

Hotel Room service Department should closely be in touch with reception in respect of arrival and departure of guests to avoid any wrong billing of room service. Reception has to send one of in-house guests list to room service. Front office should intimate with the housekeeping department and room service to provide flower bouquet, fruit basket and welcome drinks upon VIPs arrival. Normally these services are given on complementary basis depending on the policy of the hotel.

Front Office Interaction with Other Departments in the Ho Hotel Front Office Management

So, often they have are having business from different sources and in this connection they have to intimate the front office to make reservation and also make necessary arrangements for group or VIP or airline crew accommodation. If there is any special rate or service or facilities are available the pre-assigned instructions have to be followed by the front office. This co-ordination is essential to avoid wrong room numbering and wrong delivery of laundry.

Helpful tips, tricks, and suggestion about hotel housekeeping. Wednesday, May 11, Housekeeping and Front Office Department No individual department in any hotel can work in isolation.

A willingness to cooperate and coordinate with the assistance of efficient methods of communication is essential if the establishment is to run smoothly.

relationship between front office and housekeeping department

Frictions between departments must be kept to a minimum and there should be close inter-departmental liaison. Coordination with Front Office Rooms are of chief concern to the front office and housekeeping departments. It is important for the departments to continuously exchange information on room status. The front office must provide lists for expected arrivals and departures for the day in advance, and notify housekeeping of actual arrivals and departures as and when they occur.

The front office is not allowed to assign guestrooms until the rooms have been cleaned, inspected and released by the housekeeping department. The executive housekeeper procures and consults this list early in the morning and schedules the occupied room for cleaning.

Housekeeping Co-Ordination with Other Department » BNG Hotel Management Kolkata

As guest check out, the front office notifies housekeeping. Housekeeping ensures that these rooms are given top priority in servicing, so that clean rooms are available for sale. As unoccupied rooms are cleaned and inspected, the floor supervisors call the housekeeping desk attendant, who in turn informs the front office of rooms ready.